CUSTOMER RETURN POLICY FOR DYSLEXIA VICTORIA ONLINE

It is extremely important you follow these instructions to return the books to receive your credit. All returns and exchanges require the issuance of a Return Authorization Number (RAN).

All Returns Require a “Return Authorization Number”

Books in new, resalable condition may be returned within 30 days of purchase, with prior approval from Dyslexia Victoria Online in form of a “Return Authorization Number”. The shipping and handling charge is nonrefundable. Cost of the book(s) will be credited back to your credit card.

To obtain a “Return Authorization Number” email thi.sales@dyslexiavictoria.ca to send all of the following information:

• Customer name
• Bill-To name (if different than above)
• Ship-To name (if different than above)
• Date of purchase
• Shipping address which was used for initial purchase
• Phone #
• Email address you wish to be contacted at
• Item(s) to be Returned or exchanged
• Reason for return or exchange

You will receive via email: a RAN, the proper return address, and further instructions when all of the above information has been received.

IMPORTANT: Products will not be accepted for return if not accompanied by a valid “Return Authorization Number”.

DAMAGED PRODUCT RETURN

1. If your book is damaged in the mail or we send you the wrong book order we will quickly send you a replacement.
2. Follow the instructions above to get a Return Authorization Number.
3. We will send you a shipping label through email.
4. UPS will come to your home to pick up the package.
5. We will prepay all shipping fees.
6. Product must be returned in original shipping container (as stated on packing list).
7. Books must be returned within 30 days from invoice.

RETURNS OTHER THAN DAMAGED OR INCORRECT BOOK(S)

1. Follow the instructions above to get a Return Authorization Number.
2. Books must be returned within 30 days from invoice.
3. You are responsible for all return shipping costs.
4. All items must be returned in appropriate packaging and free of all markings. If they come back damaged or shelf-worn we cannot give you a refund or credit.
5. You must follow the exact instructions you will receive through email with your return authorization number or no refund will be given.
6. Refund will be issued upon our receipt of the book.
7. The shipping and handling charge is nonrefundable.Cost of the book(s) will be credited back to your credit card.

EBOOK RETURNS

1. Follow the instructions above to get a Return Authorization Number.
2. If you are unable to open an Ebook we will help you until you are satisfied. All Ebooks are completely functional. If there is any reason you cannot open an Ebook we will send a full refund.
3. If you believe an error has been made in the purchase, please do not download the eBook (you must contact us explaining the error at thi.sales@dyslexiavictoria.ca).
4. Once you download the Ebook, we cannot give you a refund for it. If however you have a valid objection to the content we can give you credit to purchase another Ebook.
5. Dyslexia Victoria Online will make efforts to keep the product listed and available for download for 12 months and longer when possible -- but this is not guaranteed. Once you download the Ebook it is on your computer until you delete it.
6. Important Notice: Ebooks cannot be copied, or "loaned" to others due to copyright laws. Any copies made for other than personal use is stealing.

˜Dyslexia Victoria Online will always strive for our customer’s satisfaction.˜

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